Ratings & Reviews

Overall Rating

4
(8 reviews)
87.5% of customers recommend this property

Rating Per Category

Parking
Noise
Grounds
Construction
Maintenance
Staff

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Resident Reviews

submitted by Jennifer S. - |Recommended: YesReview — I have lived here for several years. Since Brittany and team came it has been life-changing. The grounds are well taken care of. Maintenance requests are handled quickly. I feel safe and relaxed in my apartment setting. I am very grateful for all of the changes since she came.
response from property -Thank you for your positive review, these are the reviews that make all of our hard work worth it. We enjoy providing our residents with a well maintained community that they are able to be proud to call their home. I know we've been here for a short while, but we are truly looking forward to transforming Poplar Village Apartments into the most gorgeous community on the block while providing exceptional customer service and customer satisfaction to all of our residents. Thank you for being a valued resident at Poplar Village Apartments.
submitted by Robin R. - |Recommended: YesReview — N A
submitted by Rosio M. - |Recommended: YesLove this place — Awesome staff
response from property -Thank you Rosio, we've worked really hard to employ quality employees since our arrival with the new management company to ensure all our residents needs are met and addressed timely. Feel free to reach out if you ever have any additional needs or requests.
submitted by Lisha G. - |Recommended: YesMove in — Office staff amazing, friendly and willing to work with you.
response from property -Lisha, it was a pleasure working with you and being apart of you calling Poplar Village Apartments your new home. We are so happy your apart of our community.
submitted by LEANNA B. - |Recommended: NoPaying for things not available to us — We have had issues with no staffing, maintenance, landscaping, the pool no being open, not being able to get ahold of office staff not having outdoor lighting to take dogs out at nights, and the pool being closed at least half of the summer
response from property -As you know...we took over management of Poplar Village Apartments on 07/25/2023 and cannot speak for the previous vendors, staffing, etc. All we can do is change our resident's experience going forward. We apologize you had this experience with the previous management company, we hope we are able to earn your business back by showing you we care about our residents in our actions going forward. Thank you for your feedback, we'll use it to keep on making positive changes within our community.
submitted by Dana B. - |Recommended: YesDecent living — We have lived here since April of 2022 and it has been a decent experience
response from property -Dana, thank you for the 4 star review. We look forward to continuing your favorable experience with us and hope you can continue to be proud to call Poplar Village Apartments your home.
submitted by Pamela S. - |Recommended: YesLandscape — No one takes care of the lawn maintenance at all. The parking lot has not been blown out in over a year. The bushes haven't been trimmed and there is even cobwebs in them. The gutters are overflowing.
response from property -As many of you are aware...we took over management of Poplar Village Apartments on 07/25/2023 and cannot speak for the previous vendors, staffing, etc. All we can do is change our resident's experience going forward. We've hired on a new landscaping team that is more likeminded in what we expect the grounds to look like, we've had the trees trimmed, gutters cleaned out and are now painting the exterior of Poplar Village Apartments. We hope you are able to see the difference within our community since our arrival and we've earned your business back. Thank you for your feedback, we'll use it to keep on making positive changes within our community.
submitted by Tarren P. - |Recommended: YesCan do better, but it’s not unbearable. — I do think the price I pay is not worth the outdated styles, with wood grain veneer doors, cabinets and trim. I haven’t had to much of an issue with management, some of the property grounds could use some more focus.
response from property -As you know...we took over management of Poplar Village Apartments on 07/25/2023 and cannot speak for the previous vendors, staffing, etc. All we can do is change our resident's experience going forward. We are updating our apartments with new stylish paint, fixtures, etc. and we've hired on a new landscaping team that is more likeminded in what we expect the grounds to look like. Thank you for your feedback, we'll use it to keep on making positive changes within our community.

The views and opinions expressed herein are solely those of the original authors and other contributors. These views do not reflect the views of Poplar Village, its owners, managers, agents, employees or content providers. No representation or warranty, express or implied, is made or given by Poplar Village, its owners, managers, agents, employees or content providers regarding safety, accuracy, completeness or suitability of the information or material expressed herein for any particular purpose